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Outlook 2016 – Level 1

  • Length 1 day
  • Price $440 inc GST
Course overview
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Why study this course

The skills and knowledge acquired in this course are sufficient to be able to send and receive emails, schedule appointments and maintain contact details information using Microsoft Outlook 2016.

You may also be interested in our Level 2 course which covers organising emails, scheduling meetings with colleagues, managing contacts’ information, task requests, and much more.

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What you’ll learn

At the completion of this course you should be able to:

  • Understand some of the more basic email concepts

  • Start Microsoft Outlook and navigate its key features

  • Create and send email messages

  • Receive emails in your Inbox and then work with them

  • Competently work with file and item attachments within email messages

  • Work with message flags and reminders

  • Work effectively with junk email

  • Work with the Calendar feature

  • Create and work with contacts

  • Create and work with tasks

  • Obtain help for Outlook whenever you need it

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DDLS is your best choice for training and certification in any of Microsoft’s leading technologies and services. We’ve been delivering effective training across all Microsoft products for over 30 years, and are proud to be Australia’s First and largest Microsoft Gold Learning Solutions Partner. All DDLS Microsoft courses follow Microsoft Official Curriculum (MOC) and are led by Microsoft Certified Trainers. Join more than 5,000 students who attend our quality Microsoft courses every year.

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Who is the course for?

This course is designed for users who are new to email, calendaring, and contacts management and need to know how to get up and running quickly and efficiently using Microsoft Outlook 2016.

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 U LEARN (1800 853 276).

Course subjects

Email Concepts

  • How Email Works

  • Email Addresses

  • The Benefits of Email

  • Email Etiquette

  • Emails and Viruses

  • Digital Signatures

Getting Started with Outlook

  • Understanding Outlook 2016

  • Starting Outlook From the Desktop

  • Common Outlook 2016 Screen Elements

  • Using the Ribbon

  • Using Ribbon KeyTips

  • Showing and Collapsing the Ribbon

  • Understanding the Backstage View

  • Accessing the Backstage View

  • Understanding the Quick Access Toolbar

  • Adding Commands to the QAT

  • Navigating to Outlook Features

  • Sneaking a Peek

  • The Folder Pane

  • The to Do Bar

  • The Mail Screen

  • The Calendar Screen

  • The People Screen

  • The Tasks Screen

  • The Notes Screen

  • The Outlook Today Screen

  • Changing the Office Theme

  • Exiting Outlook

Sending Email

  • Email in Outlook

  • How Outlook Mail Works

  • Composing an Email Message

  • The Message Window

  • Creating a New Message

  • Checking the Spelling

  • Adding an Attachment to a Message

  • Adding Importance

  • Requesting Message Receipts

  • Sending the Message

  • Creating an AutoSignature

  • Using an AutoSignature

  • Removing an AutoSignature

  • Sending a Courtesy Copy

  • Sending a Blind Copy

Receiving Email

  • Understanding the Inbox

  • Retrieving Email

  • Opening an Outlook Data File

  • Adjusting the Message View

  • Previewing Messages

  • Arranging Messages

  • Reading Messages

  • Opening Several Messages

  • Understanding Conversation View

  • Navigating Messages in a Conversation

  • Replying to a Message

  • Replying to a Message in a Conversation

  • Replying to All Messages

  • Replying Without the Original Message

  • Adding Comments to Replies

  • Getting Replies Sent to Another Address

  • Forwarding Messages

  • Finding Related Messages

  • Ignoring Conversations

  • Marking Messages as Unread

  • Understanding Clutter

Working with Attachments

  • Understanding File Attachments

  • Inserting a File Attachment

  • Attaching Other Outlook Items

  • Previewing Attachments

  • Saving a File Attachment

  • Opening a File Attachment

Flagging Messages

  • About Flags and Reminders

  • Flagging Messages in the Message List

  • Sending a Message With a Flag

  • Adding a Reminder to Your Messages

  • Changing the Default Quick Click Flag

  • Removing a Flag

Junk Email

  • Spamming and Junk Email

  • Phishing and Junk Email

  • Understanding Junk Email Options

  • Marking Messages as Junk Mail

  • Marking Messages as Safe

  • Managing the Senders Lists

  • Importing a Blocked Senders List

  • Exporting a Blocked Senders List

  • Deleting Junk Email

Working with the Calendar

  • Accessing the Calendar

  • Changing the Calendar Arrangement

  • Displaying Specific Dates

  • Navigating Within a Calendar

  • Changing the Current View

  • Creating a Second Time Zone

  • Removing a Time Zone

  • Creating a New Calendar

  • Working With Multiple Calendars

  • Deleting a Calendar

  • Sharing Calendars

  • Understanding the Weather Bar


  • Understanding People View

  • Understanding the Contact Form

  • Viewing Your Contacts

  • Creating a New Contact

  • Entering Contact Details

  • Editing Contact Details

  • Inserting a Contact Picture

  • Adding Contacts to an Existing Company

  • Printing Contact Details

  • Deleting an Unwanted Contact

  • Recovering a Deleted Contact


  • Tasks and the To-Do List

  • Creating Tasks

  • Changing Task Views

  • Sorting Tasks

  • Working With Tasks

  • Deleting Tasks

  • Printing a Task List

Getting Help

  • Understanding How Help Works

  • Using Tell Me

  • Accessing the Help Window

  • Navigating the Help Window

  • Using Google to Get Help


This course assumes little or no knowledge of Microsoft Outlook 2016. However, it would be beneficial to have a general understanding of personal computers and the Windows operating system environment.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.