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Outlook 2016 – Level 2

  • Length 1 day
  • Price $440 inc GST
Course overview
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Why study this course

The skills and knowledge acquired in this course are sufficient to be able to use Microsoft Outlook 2016 to manage and organise your email, schedule meetings with colleagues, manage your contacts’ information, create task requests for others to perform, and much more.

This course builds on the introductory skills of Level 1.

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What you’ll learn

At the completion of this course you should be able to:

  • Effectively edit email messages

  • Organise and work with mail folders and use quick steps

  • Use the search facilities to locate messages and other Outlook items

  • Work with message views

  • Create and work with colour categories

  • Create and use rules to manage your email messages

  • Use many Outlook features as you work with email messages

  • Schedule appointments and events in your calendar

  • Schedule meetings using Outlook

  • Monitor and manage your contacts within Outlook

  • Create and work with task requests

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Who is the course for?

This course is designed for users who are keen to learn how to use some of the more advanced aspects of Microsoft Outlook 2016 including organising email messages, scheduling meetings, creating and managing task requests, and the like.

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 U LEARN (1800 853 276).

Course subjects

Editing Messages

  • Copying Text Within a Message

  • Copying Text Between Messages

  • Copying From Another Source

  • Deleting Text

  • Removing an Attachment

Organising Messages

  • Creating a Message Folder

  • Moving Messages

  • Copying Messages

  • Deleting Messages

  • Recovering Deleted Messages

  • Cleaning Up Conversations

  • Working With Favourites

  • Deleting Message Folders

  • Recovering Deleted Folders

  • Emptying Deleted Items

  • Automating Common Tasks With Quick Steps

  • Customising a Default Quick Step

  • Creating a Quick Step

  • Using Quick Steps

  • Archiving Messages

  • Recovering Archived Messages


  • Using Instant Search

  • Expanding the Search

  • Search Query Syntax

  • Search Query Syntax Dates and Size

  • Using Recent Searches

  • Search Options

  • Searching Other Outlook Items

  • Using a Search Folder

  • Customising Predefined Search Folders

  • Creating a Custom Search Folder

Working with Views

  • Changing the Current View

  • Arranging Messages Within a View

  • Sorting Messages Within a View

  • Working With Columns in a View

  • Formatting Columns in a View

  • Creating a Custom View

  • Adding a Filter to a Custom View

  • Deleting a Custom View

Colour Categories

  • Creating a New Colour Category

  • Assigning a Colour Category

  • Finding Messages With Categories

  • Removing Categories From Messages

  • Deleting a Colour Category

Working with Rules

  • About Rules

  • Creating a New Rule From a Template

  • Selecting the Rule Conditions

  • Selecting the Rule Actions

  • Selecting the Rule Exceptions

  • Naming and Reviewing the Rule

  • Testing the Rule

  • Managing Existing Rules

Email Techniques

  • Effective Email Management

  • Recalling a Sent Message

  • Printing a Message

  • Printing a Message List

  • Message Formats

  • Changing the Message Format

  • Choosing Themes or Stationery

  • Applying a Theme or Stationery to a Message

  • Turning Themes or Stationery Off

  • Applying a Theme

  • Saving a Message Draft

  • Using a Saved Message

  • Sending a Voting Message

  • Responding to a Voting Message

  • Tracking Voting Responses

  • Sending Automatic Responses

Appointments and Events

  • Quickly Scheduling an Appointment

  • Scheduling Using the Appointment Window

  • Rescheduling an Appointment to Another Day

  • Rescheduling an Appointment to Another Time

  • Creating Recurring Appointments

  • Changing Recurring Appointments

  • Scheduling an Event

  • Scheduling Free and Busy Times

  • Categorising Activities

  • Printing Your Calendar

  • Deleting Activities

Scheduling Meetings

  • Scheduling a Meeting

  • Meeting Response Options

  • Responding to Meeting Requests

  • Tracking Meeting Responses

  • Changing a Meeting

  • Adding or Removing Attendees

  • Preventing Responses

  • Cancelling a Meeting

  • The Scheduling Assistant

  • Using the Scheduling Assistant

  • Scheduling Meetings Using Calendar Groups

Managing Contacts

  • Adding a Contact From an Email

  • Pinning a Contact to Favourites

  • Contacting a Contact

  • Contacting a Contact From the People Peek

  • Forwarding Contacts

  • Creating a Contact Group

  • Using a Contact Group

  • Using a Partial Contact Group

  • Deleting Members From a Contact Group

  • Linking Contacts

Task Requests

  • How Task Requests Work

  • Creating a Task Request

  • Responding to a Task Request

  • Completing an Assigned Task

  • Viewing Updated Task Requests


This course assumes some knowledge of Microsoft Outlook 2016 and it would be beneficial to have a general understanding of personal computers and the Windows operating system environment.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.