Intro
DDLS offers certification and training in Service Support through a third party. Covering many facets of IT Service Management (ITSM), our training courses are established by an international panel of industry experts and practitioners.
Whether you are a help desk analyst, call centre operator, support centre team lead, help desk manager, or support centre director, our courses will give you the business processes and soft skills required to increase productivity, profitability, and improve customer satisfaction. You’ll learn industry best practices and benefit from the real-world experience of our fully-certified trainers.
Examinations are certified by HDI®.
