This course covers how a support engineer uses the Service Management Automation X (SMAX) Agent interface to support the IT needs of a business.
SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL®)-compliant IT processes with embedded machine learning and contextual analytics.
This course is applicable for SMAX 2018.02, 2018.05, 2018.08, 2018.11, 2019.02, 2019.05, 2019.08, and 2019.11 versions. However, the hands-on lab exercises in this course use SMAX 2019.05.
This bundle course includes instructor-led training (ILT) and digital learning (DL) components:
SMAX210 – SMAX Essentials for Support Engineers (ILT)
SMAX210SP – Service Management Automation X: Support Engineer (DL)