This course covers how a tenant administrator will use Service Management Automation X (SMAX) to perform a variety of management tasks that range from data management, people management, to designing the applications and its workflows.
SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL®)-compliant IT processes with embedded machine learning and contextual analytics.
You are a tenant administrator who wants to perform all administrative tasks in service management for setting up a new process-based book order application from creating custom record types with forms, fields, business rules, processes, notifications, and workflows to defining custom actions and predefined lists. You also want to design and administer the look and feel of the service portal and are interested in customising the default application settings, settings for a smart ticket, and search with automatic routing solution. You also want to manage access to different parts of the application, locations, and provide different groupings of a record for classification. You want to manage configuration data across tenants and view sample data. From creating, importing, managing, designing, administering, customising, and analysing these administrative operations, you will learn how SMAX helps in this and future situations. You have not used SMAX before.
This course is applicable for SMAX 2018.02, 2018.05, 2018.08, 2018.11, 2019.02, 2019.05, 2019.08, 2019.11 versions. However, the hands-on lab exercises in this course use SMAX 2019.05.
This bundle course includes instructor-led training (ILT) and digital learning (DL) components:
SMAX310 – SMAX Administration for Tenant Administrators (ILT)
SMAX310SP – Service Management Automation X: Tenant Administrators (DL)