This comprehensive course helps business analysts complement their practical systems thinking with a thorough understanding of effective people skills. A few of the many important topics covered in Survival Skills for Analysts include understanding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively; and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the course, an action plan is developed for ongoing personal development in the workplace environment.
This course is consistent with definitions and principles from the IIBA’s Guide to the Business Analysis Body of Knowledge (BABOK® Guide).
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What you’ll learn
Discover how to:
Appraise group dynamics and effectively manage group situations
Identify individual and other stakeholders’ Social StylesTM to improve relationships
Improve team dynamics and facilitate conflict resolution
Communicate more effectively and actively listen
Gain consensus and commitment from team members and other project stakeholders
Ask a variety of structured questioning techniques to gather information
Conduct an effective interview to gather stakeholder requirements
Apply various tools and techniques for problem solving
Make a specific plan for ongoing development
Competencies:
Conduct stakeholder analysis
Plan business analysis communication
Manage business analysis performance
Prepare for elicitation
Conduct elicitation activities
Document elicitation results
Analytical thinking and problem solving
Behavioural characteristics
Communication skills
Interaction skills
Brainstorming
Interviews
Requirements workshops
Root cause analysis
SWOT analysis
BABOK at DDLS
International Institute of Business Analysis (IIBA®) is dedicated to the development and maintenance of standards for the practice of Business Analysis, and to the certification and recognition of practitioners. The IIBA is also the first organisation to offer formal certification for Business Analysis Professionals. All DDLS Business Analysis courses are endorsed by the IIBA.
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
30 years driving innovative, award-winning learning solutions
More Courses, More Often
When you train with DDLS you get more courses, more often, in more locations and from more vendors.
Quality instructors and content
Expert instructors with real world experience and the latest vendor- approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world’s leading vendors as preferred training partner.
Ahead of the technology curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
30 years driving innovative, award-winning learning solutions
More Courses, More Often
When you train with DDLS you get more courses, more often, in more locations and from more vendors.
Quality instructors and content
Expert instructors with real world experience and the latest vendor- approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world’s leading vendors as preferred training partner.
Ahead of the technology curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
30 years driving innovative, award-winning learning solutions
More Courses, More Often
When you train with DDLS you get more courses, more often, in more locations and from more vendors.
Who is the course for?
Those who desire to learn practical interpersonal techniques for analysis: business systems analysts, managers, IT professionals, or other business professionals.
We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 U LEARN (1800 853 276).
Course subjects
Introduction
Overview exercise
Workshop objectives
Workshop agenda
Case study exercise: project kick off
Interpersonal Style and Stakeholder Analysis
Social Style self assessment
Social Style model
Versatility and working more effectively with others
Stakeholder analysis
Analysis of stakeholder groups
Case study exercise: stakeholder analysis
Team Development
Importance of relationships
Team development model
Team member roles
Five dysfunctions of a team
Virtual teams
Case study: team assessment
Effective Communication
Communication process and breakdown
Non-verbal communication
Communication filters
Listening
Planning communication
Case study: listening practice
Questioning and Interviewing
Types of questions
B-PER questioning model
Preparing and conducting interviews
Case study exercise: questions and interviews
Problem Solving
Five-step problem solving process
Determine problem, analyse root cause
Generate ideas for future state
Choose the solution
Implement the solution
Evaluate solution performance
Case study exercise: problem solving and root cause analysis
International Institute of Business Analysis (IIBA)
Credit Hours: 14 hours
Continuing Development Units (CDUs): 14 CDUs
Terms & Conditions
The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
Request Course Information
By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.
