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UCMDB120 – Universal CMDB 2019.x Essentials

  • Length 5 days
  • Price $5280 inc GST
Course overview
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Why study this course

This course is designed to provide an understanding of the fundamental concepts and applications of the Micro Focus Universal Configuration Management Database (UCMDB).

Participants learn visualisation and mapping techniques to build business service views, implement change tracking, perform impact analysis, and enrichment of topology data and reporting. This course also covers the CMS UI, which provides a different end-user perspective to analyse and consume UCMDB data. The discussions and scenario-based exercises reinforce skills to optimise business outcomes through the efficient use of the Micro Focus UCMDB Server and CMS UI.

The hands-on lab environment uses UCMDB version 2019.11.

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What you’ll learn

Upon successful completion of this course, you should be able to:

  • Define CMS, the advantages and key features

  • Define the capabilities and features of UCMDB

  • Define the integration and architecture of UCMDB

  • Identify the key features of the CMS UI

  • Navigate through the CMS UI

  • Search using the CMS UI

  • Create service models and reports using the CMS UI

  • Identify and manage UCMDB OOTB reports

  • Define the IT Universe Manager, views, and CIs

  • Identify IT Universe Manager common tasks

  • Define the UCMDB class model, components, and navigation

  • Work with the Modelling Studio Interface

  • Define Topology Query language (TQL) concepts

  • Build TQLs with attribute, cardinality, element type, and identity conditions

  • Use the Add Related Query Node wizard

  • Define the different types of views and templates

  • Identify the types of models and perspectives

  • Navigate the Impact Analysis Manager

  • Define and run impact analysis

  • Implement policy management via the CMS UI

  • Navigate and work with the Enrichment Manager

  • Define and run enrichments

  • Identify UCMDB integrations

  • Navigate the Integration Studio

  • Configure integration point and integration job

  • Understand the reconciliation process

  • Describe the reconciliation types

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Who is the course for?

This course is recommended for application or system support personnel or anyone who needs an overview of the capabilities of UCMDB 2019.11.

Course subjects

Module 1: Course Overview

  • Identify the contents and objectives of the course

  • Define the class schedule and class logistics

  • Identify the related courses

  • Discuss the lab environment details

Module 2: Introduction to CMS

  • Define CMS and ITIL®

  • Define the common providers and consumers of CMS

  • Identify the components of Micro Focus CMS

  • Identify the integration capabilities of Micro Focus CMS

  • Define the Micro Focus Automated Service Modelling (ASM) component

Module 3: Introduction to UCMDB

  • Define UCMDB

  • Identify the capabilities and features of UCMDB

  • Define the integration capabilities of UCMDB

  • Define the architecture of UCMDB

  • Describe the visualisation, mapping, and discovery capabilities of UCMDB

  • Describe the deployment options of UCMDB

  • Define the UCMDB licensing

Module 4: CMS UI

  • Access and use the CMS UI user interface

  • Use the CMS UI search feature

  • Use CMS UI information widgets

  • Use the Resource Manager module

Module 5: IT Universe Manager

  • Define the IT Universe Manager

  • Identify IT Universe Manager common tasks

  • Work with views

  • Search for CIs

  • Use IT Universe Manager to display a CI’s related CIs

  • Add, update, and delete CIs with IT Universe Manager

Module 6: CIT Manager

  • Define the UCMDB class model

  • Identify the UCMDB class model components, including:

    • CIs

    • CI types (CITs)

    • Relationship types

  • Navigate the CI Type Manager

  • Work with attributes

  • Create a CI type

  • Create a relationship type

Module 7: Introduction to Modelling Studio and TQL

  • Describe the Modelling Studio

  • Work with the Modelling Studio interface

  • Define Topology Query Language (TQL) concepts

  • Build TQLs with attribute, cardinality, element type, and identityconditions

  • Use the Add Related Query Node wizard

Module 8: Modelling Studio – Views

  • Define the concept of views

  • Define the different types of views

  • Create pattern views

  • Create templates and template-based views

  • Create topology reports

Module 9: Modelling Studio – Models and Perspectives

  • Define models and modelling in CMS

  • Create an instance-based model

  • Create a pattern-based model

  • Define and create perspectives

  • Create perspective-based views

Module 10: Service Modelling in the CMS UI

  • Define models and modelling in UCMDB

  • Create a service model using assisted modelling

  • Create a service model using automated service modelling (ASM)

  • Work with a service model topology map

Module 11: Reports

  • Identify CMS reports

  • Use various custom reports

  • Create and run basic reports

  • Manage reports

  • Use Query Designer to create topology reports

Module 12: Impact Analysis

  • Define impact analysis

  • View use cases of impact analysis

  • Run impact analysis

  • Navigate the Impact Analysis Manager

  • Define an impact analysis rule

  • Describe the TQL limitations for impact analysis queries

  • Define out-of-the-box impact rules

  • Define calculated relationships

Module 13: Policy Management

  • Describe the purpose of policies

  • Create and use policies via the CMS UI

Module 14: Enrichments

  • Define enrichments

  • List enrichment operations

  • View examples of enrichments

  • Navigate the Enrichment Manager

  • Define Enrichment Manager UI elements

  • Work with enrichments

  • View OOTB enrichments

  • Schedule enrichments

Module 15: Integrations

  • Identify UCMDB integrations

  • List UCMDB integrations as part of CMS

  • Identify the integration technologies

  • Define the integration types

  • Navigate the Integration Studio

  • Identify integration point, adapter, and job

Module 16: Reconciliation

  • Understand the Reconciliation Engine

  • List the reconciliation processes

  • Explain the history of reconciliation

  • Name the reconciliation types

  • Use identification rules

  • Understand how the reconciliation analyser works


To be successful in this course, you should have the following prerequisites or knowledge:

  • General knowledge of IT operations, familiarity with business services and service management

  • Familiarity with the Information Technology Infrastructure Library (ITIL®) V3 Foundation subject area

  • Background in network or enterprise application administration and knowledge of enterprise architectures in a production IT infrastructure


DDLS offers certification and training through our partnership with Micro Focus. This arrangement requires DDLS to provide your details to Micro Focus for course and exam registration purposes.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.