Got a question? Call 1800 853 276   |   
Cloud Computing and Virtualisation

VMware vSphere: Troubleshooting

  • Length 5 days
  • Price $6347 inc GST
  • Version 7
Course overview
View dates &
book now
  • Register interest

Why study this course

This five-day, hands-on training course provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 7.x environment.

This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Client™, log files, and other tools to analyse and solve problems.

Product Alignment
• VMware ESXi 7
• VMware vCenter Server 7

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.

What you’ll learn

By the end of the course, you should be able to meet the following objectives:

  • Introduce troubleshooting principles and procedures

  • Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment

  • Explain the purpose of key vSphere log files

  • Identify networking problems based on reported symptoms, validate, troubleshoot the reported problem, identify the root cause, implement the appropriate resolution

  • Analyse storage failure scenarios using a logical troubleshooting methodology, identify the root cause, apply the appropriate resolution to resolve the problem

  • Troubleshoot vSphere cluster failure scenarios and analyse possible causes

  • Diagnose common VMware vSphere® High Availability problems and provide solutions

  • Identify and validate VMware ESXi™ host and VMware vCenter Server® problems, analyse failure scenarios, and select the correct resolution

  • Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems

  • Troubleshoot performance problems with vSphere components

VMware at DDLS

VMware is the world leader in server virtualisation technologies. DDLS is a VMware Authorised Training Reseller offering training in VMware and vSphere.

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

  • System Administrators

  • System Integrators

Course subjects

1. Course Introduction

  • Introductions and course logistics

  • Course objectives

2. Introduction to Troubleshooting

  • Define the scope of troubleshooting

  • Use a structured approach to solve configuration and operational problems

  • Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

3. Troubleshooting Tools

  • Use command-line tools (such as ESXCLI) to identify and troubleshoot vSphere problems

  • Identify important vSphere log files and interpret the log file contents

4. Troubleshooting Virtual Networking

  • Analyse and resolve standard switch and distributed switch problems

  • Analyse virtual machine connectivity problems and fix them

  • Examine common management network connectivity problems and restore configurations

5. Troubleshooting Storage

  • Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere® VMFS) connectivity and configuration problems

  • Analyse and resolve common VM snapshot problems

  • Identify and resolve multipathing-related problems, including common causes of permanent device loss(PDL) and all paths down (APD) event problems

6. Troubleshooting vSphere Clusters

  • Identify and recover from problems related to vSphere HA

  • Analyse and resolve VMware vSphere® vMotion® configuration and operational problems

  • Analyse and resolve common VMware vSphere® Distributed Resource Scheduler™ problems

7. Troubleshooting Virtual Machines

  • Identify, analyse, and solve virtual machine snapshot problems

  • Troubleshoot virtual machine power-on problems

  • Identify possible causes and troubleshoot virtual machine connection state problems

  • Diagnose and recover from VMware Tools™ installation failures

8. Troubleshooting vCenter Server and ESXi

  • Analyse and fix problems with vCenter Server services

  • Diagnose and troubleshoot vCenter Server database problems

  • Examine ESXi host and vCenter Server failure scenarios and resolve the problems


This course requires completion of one of the following prerequisites:

Experience in working with a command-line interface is highly recommended, as is completion of VMware vSphere: Optimize and Scale [V6.7] or [V7].

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.


VMware Digital Learning Bundle
Learning Anywhere and Anytime is Even Better Now! Organisations across the globe share a common challenge: how to efficiently train global IT teams with the skills they need to achieve business outcomes. For a limited time, you have the flexibility of one (1) virtual instructor-led course for each subscriber with the purchase of a 12-months Enterprise Learning Subscription (ELS). This includes full digital access to our self-paced library to help you get the most out of your organisation's technology investment.