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Cloud Computing and Virtualisation

VMware Workspace ONE: UEM Bootcamp

  • Length 5 days
  • Price $5830 inc GST
  • Version 21.x
Course overview
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Why study this course

Learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multi-platform endpoint management solution with Workspace ONE UEM.

Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint lifecycle. You will also learn to investigate, analyse, and determine issues that might occur with all the different components of VMware Workspace ONE® UEM. Understanding how to effectively troubleshoot product issues enables administrators to understand how product services communicate and function, optimising service and software health management.

After the five days, you will have the foundational knowledge for effectively managing and conducting basic troubleshoot for, Workspace ONE UEM.

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What you’ll learn

By the end of the course, you should be able to meet the following objectives:

  • Explain the general features and functionality enabled with Workspace ONE UEM

  • Summarise essential Workspace ONE administrative functions

  • Summarise and implement common Workspace ONE integrations Explain the integration of WorkspaceONE UEM with directory services

  • Explain and deploy Workspace ONE edge services

  • Onboard device endpoints into Workspace ONE UEM

  • Securely deploy configurations to UEM managed devices

  • Maintain environment and device fleet health

  • Deploy applications to UEM managed devices

  • Analyse a Workspace ONE UEM deployment

  • Summarise the general logic of Workspace ONE UEM issue troubleshooting

  • Identify the best practices for resolving Workspace ONE UEM console related problems.

  • Discover and resolve common integration mistakes

  • Summarise processes for identifying device-side issues

  • Outline OS-specific techniques to troubleshoot endpoints

  • Explain common email integration issues and general steps to resolve

  • Implement techniques to troubleshoot common connection issues with the UAG and Edge Services

  • Summarise a methodology to fixing Workspace ONE Intelligence connections and integrations

VMware at DDLS

VMware is the world leader in server virtualisation technologies. DDLS is a VMware Authorised Training Reseller offering training in VMware and vSphere.

Stay ahead of the technology curve

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Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

Workspace ONE administrators, experienced mobility and identity administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants.

Course subjects

1. Course Introduction

  • Introductions and course logistics

  • Course objectives

2. Platform Architecture

  • Summaries the features and functionality of Workspace ONE Unified Endpoint Management (UEM)

  • Outline the benefits of leveraging the Workspace ONE UEM

  • Recognise the Workspace ONE UEM architecture and infrastructure needs for various integrations

3. Administration

  • Explain the features and functions of Workspace ONE Hub Services

  • Summarise hierarchical management structure

  • Navigate and customise the Workspace ONE UEM Console

  • Outline account options and permissions

4. Integrations

  • Outline the process and needs to integrate with directory services

  • Explain certificate authentication and practical implementation with Workspace ONE

  • Explain email integration options and best practices

  • Summarise content access enabled with Workspace ONE UEM

5. Onboarding

  • Outline autodiscovery staging requirements and methods

  • Enroll an endpoint via the Workspace ONE Intelligent Hub app

  • Summarise platform onboarding options

6. Managing Endpoints

  • Explain the differences between device and user profiles

  • Describe policy management options for Windows 10 and macOS

  • Summarise the Freestyle Orchestrator feature

  • Outline the capabilities enabled by sensors and scripts

  • Formulate a use-case for product provisioning

7. Maintenance

  • Identify console tools that support maintenance

  • Analyse how to implement compliance policies can protect environmental security

  • Outline features and functions enabled by Workspace ONE Assist

8. Application Access and Security

  • Summarise public, internal, & purchased application management

  • Differentiate software distribution from traditional application management

  • Summarise application management capabilities of Workspace ONE UEM

  • Outline the benefits and features enabled by the Workspace ONE SDK

9. Intelligence and Automation

  • Outline the functionality enabled by Workspace ONE Intelligence

  • Summarise and deploy automation

10. Fundamentals of Troubleshooting UEM

  • Outline UEM issue categories and severities

  • Explain how knowing the core services process flows can help troubleshoot product issues

  • Summarise the log gathering process

11. UEM Console Troubleshooting

  • Outline the best practices for UEM console issue troubleshooting

  • Summarise common UEM console problems

  • Troubleshoot Workspace ONE reporting issues

  • Explain how assignment groups are related to the troubleshooting process

  • Outline common UEM console system setting issues

  • Describe how Self-service Portal help administrators and empower end-users to solve issues bythemselves

  • Outline common Freestyle Orchestrator issues

  • Understand how console events can be used to identity platform errors

  • Describe how Workspace ONE UEM console logs can help troubleshoot Workspace ONE UEM consolerelated issues

12. Integration Troubleshooting

  • Identify common Workspace ONE UEM enterprise integration issues

  • Outline the common troubleshooting techniques for the ACC

  • Troubleshoot issues related to Directory Services integration

  • Identify directory synch issues

  • Troubleshoot issues related to certificate authority integration

  • Explain Workspace ONE Access Integration Troubleshooting Technique

  • Explain SAML integration checkpoints

13. Endpoint Troubleshooting

  • Compare the Endpoint Connection topology in Workspace ONE UEM

  • Summarise the best practices for Workspace ONE UEM endpoints troubleshooting

  • Explain endpoints troubleshooting techniques

14. Application Troubleshooting

  • Understand differently types of applications

  • Classify application lifecycle management issues

  • Identify common application lifecycle management issues

  • Summarise the general troubleshooting logic of resolving Email Management issues

  • Describe the general logic of troubleshooting public, internal, and purchased application issues

  • Examine common issues with Microsoft Store for Business and validating Azure AD settings

  • Summarise common Intelligent Hub issues and resolutions

15. Email Troubleshooting

  • Describe the general logic for email-related troubleshooting

  • Summarise common errors associated with email profiles and compliance

  • Identify and resolve common SEG issues

  • Outline PowerShell integration issues and techniques to address them

  • Use the email server log to identify errors

  • Troubleshoot common ENS issues

16. UAG And Edge Service Troubleshooting

  • Use commands to monitor, test, and troubleshoot network connection issues

  • Identify and resolve common internal application lifecycle management issues

  • Summarise how Edge Service issues can severely impact the health of your deployment

17. Intelligence Troubleshooting

  • Troubleshoot common Intelligence problems


This course has no prerequisites.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.


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