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All ITIL Courses

Please note: It is a requirement for candidates to produce one form of photographic identification which includes their photograph, their name and signature prior to undertaking an ITIL® examination. Please ensure you provide a driver licence, passport or military, government issued or staff ID (which includes a photo, name and signature).


ITIL v3 Overview

  • No prior reading required, just turn up and enjoy the course!

More info: ITIL Official Website


ITIL Service Capability – Planning, Protection and Optimisation (PPO)

  • Prior to the course – Review your ITIL Foundation courseware to ensure you are confident in everything you have learnt so far. Pay particular focus to the ITIL Service Design and Service Operations processes.

  • You may also wish to read the sections of the core ITIL publications that are mentioned in the PPO syllabus. The core ITIL publications are not included with this course.

  • During the course – Some consolidation work is highly recommended in the evenings; three hours should be allowed for this on days one to four.

More info: ITIL PPO Official Page


ITIL Service Capability – Service Offerings and Agreements (SOA)

  • Prior to the course – Review your ITIL Foundation courseware to ensure you are confident in everything you have learnt so far. Pay particular focus to the ITIL Service Strategy and Service Design processes.

  • You may also wish to read the sections of the core ITIL publications that are mentioned in the SOA syllabus. The core ITIL publications are not included with this course.

  • During the course – Some consolidation work is highly recommended in the evenings; three hours should be allowed for this on days one to four.

More info: ITIL SOA Official Page


ITIL Service Capability – Release, Control and Validation (RCV)

  • Prior to the course – Review your ITIL Foundation courseware to ensure you are confident in everything you have learnt so far. Pay particular focus to the ITIL Service Transition processes.

  • You may also wish to read the sections of the core ITIL publications that are mentioned in the RCV syllabus. The core ITIL publications are not included with this course.

  • During the course – Some consolidation work is highly recommended in the evenings; three hours should be allowed for this on days one to four.

More info: ITIL RCV Official Page


ITIL Service Capability – Operational Support and Analysis (OSA)

  • Prior to the course – Review your ITIL Foundation courseware to ensure you are confident in everything you have learnt so far. Pay particular focus to the ITIL Service Operation processes.

  • You may also wish to read the sections of the core ITIL publications that are mentioned in the OSA syllabus. The core ITIL publications are not included with this course.

  • During the course – Some consolidation work is highly recommended in the evenings; three hours should be allowed for this on days one to four.

More info: ITIL OSA Official Page


ITIL Service Lifecycle – Service Strategy (SS)

  • Prior to the course – Review your ITIL Foundation courseware to ensure you are confident in everything you have learnt so far. Pay particular focus to the ITIL Service Strategy processes.

  • During the course – Some consolidation work is highly recommended in the evenings; three hours should be allowed for this on days one to three.

More info: ITIL SS Official Page


ITIL Service Lifecycle – Service Design (SD)

  • Prior to the course – Review your ITIL Foundation courseware to ensure you are confident in everything you have learnt so far. Pay particular focus to the ITIL Service Design processes.

  • During the course – Some consolidation work is highly recommended in the evenings; three hours should be allowed for this on days one to three.

More info: ITIL SD Official Page


ITIL Service Lifecycle – Service Transition (ST)

  • Prior to the course – Review your ITIL Foundation courseware to ensure you are confident in everything you have learnt so far. Pay particular focus to the ITIL Service Transition processes.

  • During the course – Some consolidation work is highly recommended in the evenings; three hours should be allowed for this on days one to three.

More info: ITIL ST Official Page


ITIL Service Lifecycle – Service Operation (SO)

  • Prior to the course – Review your ITIL Foundation courseware to ensure you are confident in everything you have learnt so far. Pay particular focus to the ITIL Service Operation processes.

  • During the course – Some consolidation work is highly recommended in the evenings; three hours should be allowed for this on days one to three.

More info: ITIL SO Official Page


ITIL Service Lifecycle – Continual Service Improvement (CSI)

  • Prior to the course – Review your ITIL Foundation courseware to ensure you are confident in everything you have learnt so far. Pay particular focus to the ITIL Continual Service Improvement processes.

  • During the course – Some consolidation work is highly recommended in the evenings; three hours should be allowed for this on days one to three.

More info: ITIL CSI Official Page


ITIL Managing Across the Lifecycle (MALC)

Prior to the course – Review all of your ITIL Foundation and Intermediate course manuals to ensure you are confident in everything you have learnt so far.

Note: the MALC exam is delivered at a higher Blooms level than the intermediate exams, and therefore is more complex.
To assist with your exam preparation, the actual case study used in your exam is available for you to review now. Please download your copy from this link: ITIL MALC Case Study

Prior to class – Ensure you have thoroughly reviewed the above Case Study. Please make notes about your thoughts on the following topics, and how they apply to the case study:

  • Key concepts of the service lifecycle

  • Communication and stakeholder management

  • Integrating service management processes across the service lifecycle

  • Managing services across the service lifecycle

  • Governance and organisation

  • Measurement

  • Implementing and improving service management capability

You should allow for personal study time of approximately 28 hours:

  • 16 hours for pre-course preparation (as above)

  • 12 hours during the course (as below)

During the course – Some consolidation work is highly recommended in the evenings; three hours should be allowed for this on days one to four.
More info: ITIL MALC Official Page