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DDLS was chosen to support the 2009 Victorian Royal Bushfires Commission in their migration from Lotus Domino/Notes to Microsoft Exchange/Outlook 2007, and implementation of Microsoft SharePoint 2007, and Record Point. They identified the need to support their staff in the transition and introduction of these new technologies, and recognised the benefit in customising their training offering to their specific requirements and timeframes.

The project presented a number of challenges due to the tight timeframes, the upgrade and implementation of numerous applications, and the fact that a change of behaviours that were required from staff using them. DDLS was keen to understand the issues at hand, and worked to our time constraints, providing us with a customised solution and allocating the necessary resources.

The instructional designers were able to design training materials that met the ever-changing scope, and the trainers provided a great level of service by pro-actively helping our staff. As a result, feedback from the organisation has been extremely positive and the training element played a strong contribution to the success of the project.

Kaye Fox

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