Darren was informative and engaging. The course delivery was pretty quick, but I coped OK.
I have already implemented some changes in our Service Desk Management and we are planning more in the weeks to come.
We would love to send more IT staff from my organisation on this training course, maybe next year!
Deirdre Scott - ITIL
User Manager - Legal Aid Commission of NSW
I have attended the ITIL Foundation and ITIL Practitioner Release and Control courses run by...
Ross Cannizzaro - ITIL
Graduate Information Technologist - University of South Australia
DDLS delivered the ITIL v3 Foundation Certificate in IT Service Management course well. We were encouraged to ask questions throughout...