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By July 09, the first of 50+ employees started their ITIL Foundation v3 training with DDLS. On December 2009 a 92% first time pass rate was confirmed. This has resulted in the support teams speaking the same language and understanding Service Management goals. We’ve gone from chaos into fire fighting mode.

With a growing need and awareness for a Service Management framework in our matrix type working environment, we are planning to raise our maturity levels significantly this year. Having open lines of communication with our Account Manager has made the ongoing organising of this training possible. The high success rate reflects the high standard of trainers DDLS have onboard. I look forward to continue doing business with you.

Sharon Murray

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